Design for Service

January 2015

Excited to take Design for Service this Spring with Jodi Forlizzi. So far we've had great discussions about product service systems and lots of readings. An interesting aspect came up which is human service actions (one example shared was that in Nordstrom, the cashier comes out from in front of the desk to hand you your bag of purchases, instead of handing it to you from the behind the desk. The idea being that they come out to 'meet' you). We talked about how we might operationalize aspects like human relationships in services (meaning, how does trust or reciprocity translate into a service experience or interaction). We also talked about how service patterns are communicated visually.

First quick project (below), which asks us to choose three product-system-service examples and call out concepts from the assigned readings that are relevant. 

 

Masters Project: Paindex

 

December 2014
Iterations leading up to mid-term poster presentation

 

Instructing Communication Design Fundamentals

August 2014 – May 2015

It has been, and continues to be, a lot of hard work and great fun instructing CDF, twice a week. My fifteen or so students in this class are non-design majors – typically HCI undergrads (for whom this course is a requirement) or otherwise students across campus who are interested in learning the building blocks of communication design in a studio based course. One of the most fun parts is critique – a fundamental activity towards improving our work in a constructive and positive environment. Selected work below.

 

On going collection of contexts I am observing

December 2014

A personal context: Images of the system currently being utilized for my grandmother's medication. She is recovering from a heart attack and her pill intake is much higher now than earlier. There are specific timings and days for each pill (not simply, morning, evening and night). The doctor's prescriptions have been translated (by my aunt) into a timetable with pill names and corresponding envelopes for the pills. An interesting space to ponder. Pill boxes we looked at don't seem to provide a satisfactory solution (due to a variety of reasons). This is a low-tech context. Also one without strong affordances (it is very reliant on signifiers and reading of text) and it is easy to misread one name for another. My assumption (yes, it is one) is that there is comfort and more importantly 'trust' in it staying low-tech/paper based; I am investigating further.